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BIFM Level 3 Range of Qualifications

Study unit content and learning outcomes-

The study units for this qualification are given below and for each study unit we have indicated the unit aims and the learning outcomes. How each of the learning outcomes is assessed has not been indicated here, but will be explained via our comprehensive Learner Handbook which is issued to learners upon enrollment and by the tutor(s) in the induction session which takes place on the morning of the first day of the classroom training programme.

 

Unit 3.01- Introduction to facilities management

Aims  This unit addresses the definition of facilities management, its role within organisations, and how it can be set up in ways that will help the organisation to function more effectively. The unit addresses the potential impact of an organisation's arrangements for facilities management on the organisation's internal environment.

Learning Outcomes

-  Understand the nature of facilities management

-  Understand responsibilities commonly delegated to facilities management

-  Understand different service delivery models for facilities management

-  Understand the range of facilities management roles

-  Understand the benefits of good communication

 

Unit 3.03- Customer and stakeholder relations in facilities management

Aims  This unit addresses methods to ensure that customers and other stakeholders contribute to the maintenance, and evaluation of facilities supplies and services. It relates closely to the unit on specification and procurement of facilities supplies and services (FM3.04), which addresses the customers and suppliers roles specifying what supplies or services will be required. Both units are written to apply at an operational rather than at a strategic level.

Learning Outcomes

-  Understand the needs of customers and other stakeholders affected by a facilities supply or service

-  Understand how the information required can be supplied by using different channels of communication

-  Understand how customer satisfaction can be monitored by using different channels of communication

-  Be able to recommend actions to resolve issues affecting customer satisfaction

 

Unit 3.04- Specification and procurement of facilities supplies and services

Aims  This unit addresses all of the stages of procurement, which necessarily include liaison with customers and other stakeholders. The unit relates closely to the unit on customer and stakeholder relations in facilities management (FM3.03), which addresses how to ensure that the customers and other stakeholders have a continuing role in maintenance and evaluation of the supply or service. Both units are written to apply at an operational rather than strategic level.

Learning Outcomes

-  Understand the function and nature of specifications used in the procurement of facilities supplies and services

-  Understand different procurement processes used for facilities supplies and/or services

-  Understand different contractual arrangements used for facilities supplies and/or services

-  Understand how contracts are managed to ensure delivery to specification and, where possible, to achieve added value

 

Unit 3.02- Corporate social responsibility and sustainability in facilities management

Aims  This unit addresses the definition of corporate social responsibility and sustainability; and the contribution that can be made by facilities management. The unit addresses the potential impact of an organisation's arrangements for facilities management on the organisation's external environment.

Learning Outcomes

-  Understand the nature of corporate social responsibility

-  Understand how to ensure that facilities supplies and services are provided in ways that take account of corporate social responsibility

-  Understand how energy required for facilities supplies and services can be provided and used in ways that take account of sustainability

 

Unit 3.09- Understanding support services operations in an organisation

Aims  This unit enables learners to develop an understanding of facilities management support services operations and how to monitor the delivery of those services within safe systems of work and budgetary constraints.

Learning Outcomes

-  Understand the range of support services required by the organisation and the legislation that impacts on these services

-  Understand what support services are and how they are currently being provided and delivered

-  Understand the options of delivering support services

 

Unit 3.11- Building maintenance in facilities management

Aims  This unit addresses the contexts, strategies and accountabilities for building maintenance. It provides for an understanding of the facilities manager's role rather than for the skills required to deliver the maintenance.

Learning Outcomes

-  Understand the factors that determine maintenance requirements

-  Understand how maintenance strategies are developed

-  Understand how different types of maintenance are used in operational delivery

-  Understand responsibilities for maintenance and how these are managed

 

Unit 3.05- Health and safety responsibilities in facilities management

Aims  The unit addresses the lines of responsibility for health and safety in facilities management, and how those responsibilities can be discharged.

Learning Outcomes

-  Understand their own health and safety liabilities and responsibilities

-  Be able to help maintain healthy and safe working environments, procedures and policies

-  Be able to help ensure healthy and safe working practices

-  Be able to report incidents and emergencies

 

Unit 3.06- Project management within facilities management operations

Aims  This unit addresses the project management of operational changes (such as churn) rather than the project management of strategic initiatives. In effect, it relates to the project management of small-scale projects of low complexity.

Learning Outcomes

-  Be able to scope a small-scale project of low complexity, from an initial brief

-  Be able to prepare a project plan

-  Be able to manage project delivery

-  Be able to close the project

 

Unit 3.13- Contribute to disaster recovery and contingency planning

Aims  This unit addresses the disaster planning and contingency planning aspects of facilities management.

Learning Outcomes

-  Understand the principles and processes involved in disaster recovery and contingency planning

-  Be able to identify disaster recovery and contingency planning requirements

-  Be able to monitor and adjust disaster recovery and contingency planning processes

 

Unit 3.10- Space allocation in facilities management

Aims  This unit addresses space management at an operational level, but also includes consideration of the more strategic issue of introducing alternative ways of working.

Learning Outcomes

-  Understand how space is categorised and how the different categories interrelate

-  Be able develop a space plan for a business unit located on a single floor

-  Understand how alternative ways of working can be used to improve the efficiency of space utilisation